nacho
New Member
Posts: 3
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Post by nacho on Aug 11, 2020 16:02:34 GMT
Hi. Im a proud owner of a tauon pc-1 computer (well, is my older son the "real" owner) and since the last two days, the mouse pointer is missing in action: disappeared! I´ve tried to put two different mouses in the usb entry but nothing changes. I´ve tried to enter in developers section and activate "show touchs" and " pointer ubication" and this works for a time every 5 times. The others the pointer is not there. I need some help now, I´m running out of ideas!
Maybe, can I perform a factory reset? If the answer is yes, I have a new question: How? Thank you!!!
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Post by Admin on Aug 11, 2020 21:25:09 GMT
Hello, I'm very sorry that you have faced this issue. I think the easiest way to resolve this is to install the newest version of the firmware. You can find it and instructions how to do this here tauonelectronics.com/downloads.phpLet us know if this will resolve the issue. |
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nacho
New Member
Posts: 3
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Post by nacho on Aug 18, 2020 19:37:28 GMT
Hi everyone! No, It didn´t work. I have to use it activating the pointer ubication and it fills the screen with dots and black lines. I´ve been on holidays last week and I suppose I´ll try to arrange it tomorrow. Maybe I´ll try to install old firmware and if it works, install newest one over it. Its very sad for my boy and me because we would use it as a study tool(we are into a lot of emulation projects and its time for him to use an computer as a computer not only as a game) Well, thank you for your support. I appreciatte it, Volodymyr. Thank you again.  |
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Post by Admin on Aug 19, 2020 2:06:48 GMT
That's a really unexpected error. I can't imagine what settings/errors could survive the update to the latest version.
Could you tell me please more about your setup? Do you connect Tauon to the TV or to the monitor? Do you use the default mouse shipped with the device?
Which version appears on the boot screen?
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nacho
New Member
Posts: 3
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Post by nacho on Aug 24, 2020 14:46:54 GMT
Hi.
I´ve been using the mouse shipped with the tauon but, since yesterday it´s working no more (I try it in a laptop and works perfectly, so I´m starting to think that is something about hardware failure.
I connect the pc1 in a monitor: LG: IPS LED. The number is v0.994
I´ll try to send a video of all the process.
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Post by Admin on Aug 28, 2020 13:12:38 GMT
Hello,
could you tell me please have you managed to resolve this problem?
If not, please send me an email through the site so you will get replacement board.
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